We will do our best to resolve this for you. We aim to respond within 24 hours.
My item has reached me damaged/faulty/missing parts, what should I do now? To ensure quick resolution, please attach photos and part numbers (if applicable) on first contact.
This can be done using the "attach photos" tab located underneath the message box. We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.Can I collect my order? We do not offer customer collection as we operate from multiple storage facilities across nation that do not allow public access. You can also benefit from free collection on selected items at your nearest Argos store by selecting this option at checkout.
When will I receive my order? Are you able to deliver outside of the UK?I have ordered more than one item; will they be delivered together? As we work from various distribution centres across the nation, we are unable to guarantee same day/time deliveries for multiple items. The products might be originating from various stockrooms or conveyed with various dispatch REGULATIONS. How do I track my Item? You can enter these details online via the courier website. I would like my parcel to be left in a secure location, can this be done? In a case where the customer requests for the goods to be left (without a signature), we will do our best to notify the courier/driver prior to their arrival. The address on my order is wrong, can this be changed? Unfortunately, for security reason, we are unable to change your address once the order has been confirmed and paid. MH STAR verifiably manages retail globally with branches in US, Canada, Germany, Spain, Italy and France, we now welcome you to benefit from our prices in the UK. Here at MH STAR, our point is to give you the most ideal choice of great quality on affordable items. Our quality essentially represents itself. All MH STAR items come exclusively from our carefully picked, quality assured alliances. Our goal is to keep up exclusive expectations for the value and services to ease your life. In the event that you require any assistance, kindly don't hesitate to get in touch with one of our accomplished and friendly advisors who will be glad to help, our customer service aim answer to your enquiries within 24 hours. Tracking details (if available) for your order will be available or emailed to you once the item has been dispatched.
We are unable to make amendments to address details for your own privacy once the order has been placed. If you change your mind and wish to return the unused items to us, it must be done so within 30 days of the item being delivered. However, if you have any issues in regard to your order, we have a dedicated UK based customer service centre who will be delighted to help and resolve any issues that may arise.
To ensure quick resolution, please attach/include photos and part numbers and ask you to provide this information on first contact. I have changed my mind; can I cancel my order?
Please note: If the goods are accepted/signed for, we will not be liable for the return costs. You can also benefit from free collection at your nearest Argos by ensuring to choose this option at checkout. I have ordered more than one item, will they be delivered together? The products might be originating from various stockrooms or conveyed with various dispatches relegations. Once dispatched, your consignment can be tracked (if tracking is available) online via the courier website.
I need a VAT Invoice, can this be provided?